Shipping Policy

Effective Date: January 8, 2025

At CrispStyleCiteino, we prioritize delivering your musical instruments and accessories in a timely and secure manner. Our Shipping Policy provides clear information on how we handle your orders from dispatch to delivery. By placing an order, you agree to the terms outlined in this policy.

For questions or concerns about shipping, feel free to contact us at:

1. Shipping Methods and Carriers

We offer a range of shipping options to meet your needs. You can choose from:

  • Standard Shipping: Typically takes 5-7 business days within the U.S. (excluding weekends and holidays).
  • Expedited Shipping: Delivery within 2-3 business days, available for an additional fee.
  • International Shipping: We ship worldwide, and delivery times vary by destination. Customers are responsible for any customs duties or import taxes.

Our primary shipping carriers include UPS, FedEx, and USPS. Depending on the location and shipping method chosen, we may use the carrier that offers the most cost-effective and reliable service.

2. Order Processing Time

  • Processing Time: Orders are generally processed within 1-2 business days of receiving the order. However, processing times may vary based on the product availability and the volume of orders. You will be notified if there is any delay in processing your order.

  • Order Confirmation: Once your order is processed, you will receive an order confirmation email with a tracking number (if applicable). This email confirms that your order has been dispatched.

  • Backorders: If an item is out of stock, we will notify you by email and provide the expected restock date. You will have the option to cancel the order or wait for the product to become available.

3. Shipping Charges

  • Domestic Shipping: The cost of shipping within the United States depends on the shipping method and destination. Shipping costs will be calculated and displayed during checkout.

  • International Shipping: International shipping costs are calculated based on the destination country and the size of your order. Please note that additional fees, including customs duties and taxes, may apply. These fees are the responsibility of the customer.

  • Free Shipping Offers: From time to time, we offer free shipping promotions. Please refer to the terms of each promotion for specific details and eligibility.

4. Delivery Times

  • Domestic Shipping: Orders shipped within the U.S. typically arrive in 5-7 business days, depending on the shipping method and location. Expedited shipping is available for faster delivery.

  • International Shipping: International orders may take 7-21 business days depending on the destination and customs processing. Delivery times may be longer for remote locations.

  • Delays: Shipping delays can occur due to factors such as weather conditions, customs processing, and logistical issues. While we aim to fulfill orders promptly, these delays are beyond our control. We will keep you informed if your order is delayed.

5. Tracking and Delivery Updates

Once your order has shipped, you will receive an email with your tracking number (if applicable). You can use this tracking number to monitor the status of your shipment through the carrier’s website.

  • Tracking Information: Please note that tracking information may not be immediately available once the order has been shipped. It can take 24-48 hours for the carrier to update the tracking status.

6. Shipping Restrictions

We do not ship to P.O. Boxes. Please ensure that you provide a valid physical address for all orders.

7. Shipping Issues

If you experience any issues with your shipment, such as damaged goods or incorrect items, please contact us within 7 days of receiving your order. We will assist you in resolving the issue promptly.

8. Changes to Shipping Policy

CrispStyleCiteino reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication.

For any questions about shipping or to inquire about your order, please reach out to us: