Sales Policy
Effective Date: January 8, 2025
At CrispStyleCiteino, we are committed to providing our customers with high-quality musical instruments and accessories. Our Sales Policy outlines the terms and conditions related to purchasing products from our website. We strive to offer a seamless, secure, and transparent shopping experience.
By using our website and making purchases, you agree to the following terms outlined in this Sales Policy. If you have any questions or need further clarification, please contact us at info@crispstyleciteino.com.
1. Pricing and Availability
Product Pricing: All product prices listed on our website are in US Dollars and are subject to change without prior notice. Prices are accurate at the time of listing, but we reserve the right to modify prices due to fluctuations in supply, demand, or other factors.
Sales Taxes: Sales tax will be added to your order where applicable, depending on your shipping address. The applicable tax rate will be calculated at checkout.
Product Availability: We strive to maintain accurate stock levels, but due to high demand, some products may be temporarily out of stock. In the event that a product is unavailable, we will notify you as soon as possible and offer a solution, such as a backorder or alternative product.
Promotions and Discounts: From time to time, CrispStyleCiteino may offer promotional discounts or sales. These offers are subject to specific terms and conditions, and some may require a discount code to be applied at checkout. Promotions are valid only for the specified period and may be limited in scope.
2. Order Processing
Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. This is not an acceptance of your order but a confirmation that we have received it. You will be notified if there are any issues with your order.
Order Cancellation: If you wish to cancel your order, you must do so before the order is processed or shipped. If the order has already been shipped, please refer to our Refund and Returns Policy for guidance on returning the product.
Payment Methods: We accept various payment methods including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. Payment is processed securely via SSL encryption.
Order Fulfillment: Once your order has been confirmed, it will be processed and shipped according to the shipping method you selected at checkout. Orders are generally shipped within 1-2 business days, but this can vary depending on product availability and shipping location.
3. Shipping and Delivery
Shipping Methods: We offer various shipping options to cater to our customers’ needs, including standard, expedited, and international shipping. Shipping costs will be calculated at checkout based on your location and the shipping method you select.
Delivery Timeframes: Delivery times vary depending on the shipping method and destination. Please note that international shipments may take longer due to customs processing.
Shipping Delays: While we make every effort to ensure timely delivery, there may be occasional delays due to factors outside our control, such as weather conditions, customs delays, or carrier issues. We will notify you if there is a significant delay with your order.
Shipping Charges: Shipping charges are calculated at checkout based on your shipping address. You will be informed of the total cost before finalizing your order.
4. Returns and Exchanges
Return Eligibility: We accept returns of unused, unopened items within 30 days of purchase. Products must be in their original condition and packaging for a return to be processed. For full details, please refer to our Refund and Returns Policy.
Exchange Process: If you would like to exchange an item for a different product, please contact us within 30 days of purchase. We will guide you through the exchange process.
Non-Returnable Items: Certain items, including personalized or customized products, are non-returnable unless defective or damaged.
5. Customer Support
Contact Information: For assistance with your order, shipping inquiries, returns, or general questions, please reach out to our customer support team:
Email: info@crispstyleciteino.com
Phone Number: (775) 355-0615
Street Address: 1325 Plymouth Way, Sparks, Nevada (NV)
Support Hours: Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM PST. We aim to respond to all inquiries within 24-48 hours.
6. Payment Security
Secure Transactions: We use SSL encryption to ensure that all payment details are transmitted securely. Our payment processors comply with PCI-DSS (Payment Card Industry Data Security Standards) to protect your financial information.
Fraud Prevention: To safeguard against fraudulent transactions, we may ask for additional information to verify your identity. If we detect any suspicious activity, we may delay or cancel the transaction.
7. Liability
CrispStyleCiteino is not liable for any indirect, special, incidental, or consequential damages arising out of your use of our products or services. We are also not responsible for any issues resulting from shipping delays, damages during delivery, or incorrect address details provided by customers.
8. Changes to Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. Please review this policy regularly to stay informed of any updates.
9. Contact Us
If you have any questions or need assistance regarding your order or our Sales Policy, please contact us:
Email: info@crispstyleciteino.com
Phone Number: (775) 355-0615
Website: https://crispstyleciteino.com