Refund and Returns Policy

Effective Date: January 8, 2025

At CrispStyleCiteino, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your order, our Refund and Returns Policy provides clear guidelines on how you can return your items and receive a refund or exchange.

1. Returns

We accept returns of unused, undamaged products within 30 days from the date of receipt. To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer support team at info@crispstyleciteino.com to inform us about your intent to return the product. Include your order number, the item you wish to return, and the reason for the return.
  • Return Authorization: Once we process your return request, we will provide you with a return authorization and instructions on how to send the item back.
  • Packaging: Ensure the product is in its original condition, unused, and properly packaged to avoid damage during return shipping.

Please note that the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

2. Refunds

Once we receive the returned product, we will inspect it to ensure it meets the return criteria. If the item is approved for return, we will process a refund to the original payment method. Refunds will be issued within 7-10 business days of receiving the item.

  • Refund Amount: The refund will cover the full purchase price of the product, minus any shipping charges. Shipping fees are non-refundable unless the return is due to an error on our part.
  • Partial Refunds: In some cases, we may issue a partial refund if the returned product is opened, used, or damaged.

3. Exchanges

If you wish to exchange an item, please contact our customer support team. Depending on the availability of the item you want to exchange for, we will guide you through the process. Exchanges are only accepted for items of equal or lesser value.

  • Defective or Damaged Items: If your item arrives damaged or defective, please notify us immediately. We will provide a replacement or refund, along with instructions for returning the faulty item at our expense.

4. Non-Returnable Items

Some items are non-returnable due to their nature. These include:

  • Gift Cards
  • Opened or Used Music Instruments: Instruments that have been used or opened may not be returned unless they are defective.
  • Customized Products: Personalized or custom-made items cannot be returned or exchanged.

5. Late or Missing Refunds

If you haven’t received a refund after the processing period, please check your bank account or contact your payment provider. If the issue persists, reach out to us at info@crispstyleciteino.com, and we’ll investigate further.

6. Shipping Costs for Returns

Unless the return is due to an error on our part (such as receiving a defective or incorrect item), the customer is responsible for return shipping costs. Shipping fees are non-refundable.

To avoid potential issues with the return, we recommend using a trackable shipping service or purchasing shipping insurance for your return.

7. Changes to This Refund and Returns Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be reflected in the updated policy posted on our website with the new effective date. We encourage you to review this policy regularly to stay informed of any updates.

8. Contact Us

For more information about our returns, refunds, or to initiate a return, please contact us: